PRIVACY POLICY

Last updated: 1 June 2025

INVEST GLOBAL GROUP LIMITED (“we”, “us”, “our”) respects the privacy of users and is committed to protecting the personal data of customers and visitors to our website. This Privacy Policy explains what data we collect, why we process it, who we may share it with and what rights users have.

DATA CONTROLLER

The controller of personal data is:

INVEST GLOBAL GROUP LIMITED
Company number: 16711533
International House, 22-28 Wood Street
Doncaster, United Kingdom, DN1 3LW

Privacy contact: contact@spectrumvape.eu
Customer service hours: Monday to Friday, 9:00–17:00 GMT

WHAT DATA WE COLLECT

We may collect and process the following personal data:

a) full name,
b) e-mail address,
c) phone number, if provided,
d) billing address,
e) delivery address,
f) order details and purchase history,
g) payment information processed by payment operators,
h) communication data related to customer service,
i) shopping and marketing preferences,
j) technical data, such as IP address, device type, browser, cookies and analytics data.

PURPOSES OF DATA PROCESSING

We process personal data for the following purposes:

a) accepting and fulfilling orders,
b) processing payments,
c) shipping products,
d) sending order confirmations and delivery information,
e) handling complaints, returns and customer enquiries,
f) managing customer accounts, if this feature is available,
g) sending marketing communication, if the user has given consent,
h) improving the website and quality of services,
i) analysing website traffic,
j) preventing fraud and abuse,
k) fulfilling tax, accounting and legal obligations.

LEGAL BASIS FOR PROCESSING DATA

We process personal data on the basis of:

a) performance of a contract — when processing is necessary to fulfil an order, process payment, deliver products or provide customer service,
b) legal obligation — when the law requires us to store certain data, for example for tax or accounting purposes,
c) legitimate interest — to improve services, ensure website security, prevent fraud and pursue or defend claims,
d) consent — in the case of marketing communication or certain cookies and analytics tools, if consent is required.

PAYMENT OPERATORS AND SERVICE PROVIDERS

In order to process orders, we may share data with selected service providers, in particular:

a) external payment operators,
b) courier companies and carriers responsible for delivery,
c) analytics system providers,
d) advertising tool providers,
e) hosting, e-commerce and technical support providers,
f) accounting, legal or administrative entities, if required.

We do not sell users’ personal data to third parties.

COOKIES

The website uses cookies and similar technologies for the purpose of:

a) ensuring the proper functioning of the website,
b) handling the cart and orders,
c) remembering user preferences,
d) analysing website traffic,
e) conducting marketing and remarketing activities.

The user can manage cookies from the browser settings or, if available, from the cookie banner on the website.

Detailed information may be provided in a separate Cookies Policy.

DATA SECURITY

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

Payment data is processed by external payment operators using secure SSL/TLS encryption technologies.

DATA RETENTION PERIOD

We store personal data for as long as necessary to fulfil the purposes described in this Privacy Policy.

In particular:

a) order data is stored for the period required by tax and accounting regulations,
b) data related to complaints and returns is stored for the time necessary to handle the request and protect against possible claims,
c) marketing data is processed until consent is withdrawn,
d) technical and analytics data is stored in accordance with the settings of analytics tools and cookies.

Accounting and tax data may be stored for the period required by applicable regulations, for example up to 7 years, if such a period applies.

USER RIGHTS

The user has rights under applicable data protection regulations, including:

a) the right to access data,
b) the right to correct inaccurate or incomplete data,
c) the right to delete data,
d) the right to restrict processing,
e) the right to data portability,
f) the right to object to processing,
g) the right to withdraw consent at any time, if processing is based on consent.

To exercise your rights, please contact us at: contact@spectrumvape.eu.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The new version of the document will be published on this page together with the current date of the last update.

CONTACT

For matters related to privacy, personal data or exercising user rights, please contact us:

INVEST GLOBAL GROUP LIMITED
Company number: 16711533
International House, 22-28 Wood Street
Doncaster, United Kingdom, DN1 3LW

E-mail: contact@spectrumvape.eu
Customer service hours: Monday to Friday, 9:00–17:00 GMT